Reclaim for iPhone

How can we help?

For help with Reclaim, or to tell us what you think, email us. A person reads every message.

vern@ironwoodlab.com

Tell us what happened

A useful report includes:

• Your iPhone model and iOS version.
• The Reclaim version, shown in iPhone Settings → General → iPhone Storage → Reclaim.
• The steps you took, what you expected, and what happened instead.
• Whether it happens again after reopening Reclaim.

A screenshot can help, but crop or cover private information first. We don't need your sleep details to look into a problem.

Alarms, reminders and Fortress

These depend on the permissions you give Reclaim. If one doesn't work, check its status in Reclaim and its permissions in iPhone Settings. When reporting an alarm or reminder problem, tell us whether the phone was locked and whether you'd recently changed your plan.

Fortress blocks the apps you choose from its start time until you get up. To use an app at night, open Reclaim, tap Fortress on Today and say what for: the first ask opens your apps for 10 minutes, later asks give less after a short wait, and the fourth ends the night. To skip a night, tap Skip tonight before it starts; to stop Fortress for good, turn off its switch when no night is running. If Reclaim won't open or your apps stay blocked, go to iPhone Settings › Screen Time and, under Apps With Screen Time Access, turn off Reclaim, then restart your iPhone if needed. Deleting Reclaim may not lift the blocks, so use Settings instead. Email us the steps that led there.

Patterns

Patterns fills in from the mornings you log. Some parts, such as the weekly review, appear only after enough logged nights, so a new install starts nearly empty.

Your data

Your sleep records stay on your iPhone, and Reclaim works without an account. It sends only anonymous usage counts, which you can turn off in Settings → Your data → Share anonymous usage.

Reclaim has no backup of its own. Your records may be included in your iPhone's normal iCloud or computer backup, and restoring that backup brings them back. If you lose your phone without a backup, we can't recover them.

Deleting your data

Settings → Your data → Delete all data erases everything Reclaim keeps on this iPhone, and stops its alarms, reminders, bedtime countdown and Fortress. Deleting the app also removes its data; offloading it keeps the data. Before deleting the app, use Delete all data first or turn off Reclaim's alarms and Fortress. See the privacy policy for details.

About Reclaim

Reclaim is made by Ironwood Labs Sdn. Bhd. in Kuala Lumpur to help with everyday sleep routines. It doesn't diagnose or treat sleep conditions; if your sleep worries you, talk to a doctor.